Feedback Form for Assisted Negotiation         Please complete this form to help us improve and serve you our valuable customer better         Case Id :            1. Which mode of web communication did you use most?      Case Message Board   Online Chat         2 Any comments on the web communication system?             3 Did both parties try to negotiate earnestly to arrive at a settlement?      Yes   No   Probably         4. a) Did you resolve your dispute/issue?      Yes   No   Was nearly there         b) If not can you please tell us why?             5. Was it easy to negotiate between yourselves?      Yes   No   Some what         6. Would you have liked a Neutral third party to facilitate the process?      Yes   No   Probably         7. Did you enjoy using Assisted Negotiation?      Yes   No   Probably         8. Would you be using Assisted Negotiation in the future?      Yes   No   Probably         9. How did you find using the ODR INDIA platform?      Very comfortable   comfortable   uncomfortable         10. Was the ODRWORLD process user friendly?      Very user friendly   user friendly   not user friendly         11. Will you be using ODRWORLD again to resolve any future disputes/issues?      Yes   No   Probably         12. Any other comments             Thank you for taking the time to complete this form. Greatly appreciated!

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