Arbitration
Arbitration is a process where a neutral third party resolves the dispute/issue. Arbitration is helpful when
parties want a neutral to make the decision for them. The
parties hand over the decision making authority to the neutral
Arbitrator. The neutral Arbitrator plays the role of a communicator,
tries to ease out issues, helps parties reconcile and finally
gives his decision on the dispute/issue. All communications
will have to pass through the neutral Arbitrator. Communications are secure web based communications via Message Board and Online Chat. The decision rendered may be drawn into a legally binding agreement.
This is how it works
1. A person who wants a neutral to resolve a certain issue/dispute
clicks on “File a Case”
2. He will be presented with registration form asking him
his name, address, telephone number, email and the username
and password that he would like to use for this case.
3. Once he registers, he will be presented with a “First
Party form”. On this form the following details need
to be stated
2nd Party’s email address
Brief account of dispute, issue or grievances. What he seeks
to achieve, including any monetary value if relevant
Mode of Resolution – Arbitration
Choice of Payment - 1st Party, 2nd Party or Both Parties.
Please see “Fees”
for further information and what it is about.
4. After submitting this form. The 2nd Party will receive
an email informing him/her that He/She has received a request
from You to resolve a dispute via Online Dispute Resolution
powered by ODR World.
5. The 2nd Party registers his name , address, telephone number,
email and the username and password which he would like to
use for this case.
6. Once he registers, he will be presented with a “Second
Party form”. This form will contain the issues stated
by 1st Party. On this form the following details need to be
stated by the 2nd Party:
Brief account of dispute, issue or grievances. What he seeks
to achieve, including any monetary value if relevant
Whether he agrees or disagrees to use ODR
WORLD’s Arbitration
If the 2nd Party disagrees, the case
is closed
7. If the 2nd party agrees, parties are sent an email informing
them that parties have agreed to Arbitration and that
the case has been forwarded to a Neutral Arbitrator to agree
and respond.
If no Arbitrator is willing to take up
the case, the case is closed.
8. Once the Arbitrator agrees to take up the case, parties
are sent an email informing them that a Arbitrator has been
assigned and to make the required payment before proceeding.
Depending on which payment is selected, 1st Party, 2nd Party
or Both parties make the required payment.
9. Once payment is made, both parties are sent an email containing
the Arbitrators name and email address and the parties login
and password details to use the ODR WORLD secure web communications.
10 . Web Communications consists of Message Board and Online Chat. All statements and correspondence takes place only on the Message Board or on Online Chat.
Message Board
Statements, facts, information, texts and all correspondence will be posted on the message board. You will be able to view all postings made by you, the other party and the Arbitrator. Once a message is posted by the other party or the Arbitrator you will receive an email alert informing you that a message has been posted.
You will proceed to Message board, view the messages and respond.
Online Chat
If you wish to have a simultaneous conversation online with the other party and the Arbitrator please use Online Chat. The Arbitrator, with consultation with both parties, will fix a suitable time to come online together and correspond via Online Chat.
11. The Arbitrator will post an opening statement on the Message Board informing the parties on how to go about with the Arbitration. All communications between the parties and the Arbitrator will be either on the Message Board or on Online Chat.
12. The Arbitration process is for a period of 4 months or 122 days.
13. A decision will be made by the Arbitrator within this period.
For any further information please contact odr_info@odrworld.com
