Feedback Form for Mediation         Please complete this form to help us improve and serve you our valuable customer better         Case Id :            1. Which mode of web communication did you use most?      Case Message Board   Online Chat         2 Any comments on the web communication system?             3. Who was your Mediator?             4. How was the Mediation process handled by the Mediator?      excellent   good   fair   poor         5. How satisfied are you with the Mediation process?      very satistfied   satisfied   neutral   unsatisfied   very unsatisfied         6. a) Did you arrive at a settlement?      Yes   No   Was nearly there         b) If not can you please tell us why?             7. Did you enjoy Mediating?      Yes   No   Some what         8. Will you be using Mediation to resolve disputes in the future?      Yes   No   Probably         9. Any other comments on the ODRWORLD Mediation process?             10. How did you find using the ODRWORLD platform?      very comfortable   comfortable   uncomfortable         11. Was the ODRWORLD process user friendly?      very user friendly   user friendly   not user friendly         12. Will you be using ODRWORLD again to resolve any future disputes/issues?      Yes   No   Probably         13. Any other comments             Thank you for taking the time to complete this form. Greatly appreciated!

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