By using this web site, YOU agree to participate in the ODR WORLD (odrworld.com) online dispute resolution system subject to the following Terms and Conditions that YOU have read and fully understood:

1. The 1st Party is the party initiating settlement using ODR WORLD. The 2nd Party is the party that participates in ODR WORLD after notification of the 1st party’s request to use ODR WORLD.

2. YOU acknowledge and agree that YOU have reviewed the odrworld.com Web site, have read and understood the entire contents of the services and the procedures of the respective services.

3. These details about YOU will be asked which you agree to furnish in good faith:

Name, address, telephone number and email address.

A brief account of the dispute or issue and what YOU seek to achieve including any monetary claim if any.

4. Assisted Negotiation
By using this service YOU acknowledge and agree that YOU can use the web communications for a period of 14 days after which the password and login name automatically expires. Communications between YOU and the other party are strictly between both of you. YOU will not hold ODR WORLD responsible for any of the communications. You will be polite and refrain from using any obscene, indecent or vulgar language. YOU will have the best interests of negotiation in mind while using this service. It is incumbent upon YOU to view messages once YOU receive an email message alert. YOU will respond promptly to any messages posted on the Message Board. Parties on their own accord will correspond with each other to fix a suitable time to communicate via Online Chat. ODR WORLD only provides the web communications page and no other service. Extension may be requested by YOU after the 14 day period. New Payment will be made by YOU for every extension sought.

6. Mediation
By using this service YOU acknowledge and agree that this service is available to YOU for a period of 14 days within which you will try your best to reach a settlement. After the 14 days, the case, login name and password for web communications expires. Extension may be requested by YOU after the 14 day period. New Payment will be made by YOU for every extension sought. It is agreed by YOU that YOU will act in good faith, be polite and co-operative in the entire process and refrain from using any obscene, indecent or vulgar language. If you fail to act in the above mentioned manner, the Mediator and in turn ODR WORLD has the right to terminate the process. You will always have the best interests of the case and will strive towards settlement and act accordingly. It is incumbent upon YOU to view messages once YOU receive an email message alert. YOU will respond promptly to any messages posted on the Message Board. The Mediator will hold private and joint message board sessions. The Mediator reserves the right to divulge to the other party anything said by YOU in private sessions unless YOU expressly state it to be confidential and not to reveal to the other party. The Mediator upon consultation with both parties will fix a suitable time to communicate via Online Chat. YOU will ensure that you will come online at that given time. The Mediator will not be held responsible for anything, what so ever. No action may be brought against him or ODR WORLD related to the case. The Mediator or ODRWORLD may not be asked to divulge any matter regarding the case in any legal proceedings and may not be called to give evidence. YOU acknowledge and agree that there is no guarantee of settlement. YOU have willingly submitted to this process and agree that YOU may or may not reach a settlement and if you do not, YOU will not hold the Mediator or ODR WORLD responsible. The role of the Mediator is to act as the intermediary between YOU and the other party, to assist YOU and the other party to concentrate on the facts, important issues, ease matters and help YOU reconcile. Settlement and what you seek to achieve is entirely left up to YOU and the other party. The Mediator will not impose a decision. Settlement is not binding.

7. Arbitration
By using this service YOU acknowledge and agree that this service is available to YOU for a period of 122 days within which the Arbitrator will give give his/her decision on the dispute/issue. After the 122 days the case is closed. It is agreed by YOU, that YOU will act in good faith, be polite and co-operative in the entire process and refrain from using any obscene, indecent or vulgar language. YOU will always have the best interests of the case and will strive towards settlement and act accordingly. It is incumbent upon YOU to view messages once YOU receive an email message alert. YOU will respond promptly to any messages posted on the Message Board. The Arbitrator upon consultation with both parties will fix a suitable time to communicate via Online Chat. YOU will ensure that you will come online at that given time. The Arbitrator will not be held responsible for anything, what so ever. No action may be brought against him or ODR WORLD related to the case. The Arbitrator or ODRWORLD may not be asked to divulge any matter regarding the case in any legal proceedings and may not be called to give evidence. YOU have willingly submitted to this process. The Arbitrator is given the right by YOU and the other party to impose a decision upon YOU and the other party. This decision is not binding.

8. YOU agree to pay the fees for ODR WORLD services before proceeding with the service. When YOU click the “Paypal” button on the ODR WORLD payment page, YOU will be taken to the Paypal page where YOU will furnish your Paypal account details for payment purposes. Once payment has been approved by Paypal, YOU will be reverted back to ODR WORLD to continue. If YOU wish to make payment via any other mode other than Paypal YOU will check the “Offline Payment” box on the payment page. Once payment has been approved, YOU will be informed to proceed.

9. If payment via Paypal or Offline payment cannot be processed for what ever the reason may be, YOU acknowledge and agree that ODR WORLD is not responsible and that ODR WORLD service will not be made available to YOU.

10. ODRWORLD reserves the right to change the Fees at any time without any prior notice.

11. YOU acknowledge and agree that when YOU click the Paypal button, YOU are leaving the ODR WORLD domain and entering the domain of Paypal. You will be bound by Paypal terms and conditions. You acknowledge and agree that what information you enter at the Paypal site is between YOU and Paypal. YOU will not hold ODR WORLD responsible for any transactions done between YOU and Paypal.

12. In the event of Both Parties paying for the service, if any of the parties fail to make payment, YOU acknowledge and agree that ODR WORLD is not responsible for the other party’s fault.

13. YOU acknowledge and agree that ODR WORLD reserves the right, in its discretion not to provide Services for certain types of issues/disputes for which ODR WORLD Neutrals do not possess an adequate level of expertise or for any other reason deemed fit by ODR WORLD.

14. YOU acknowledge and agree that any services of ODR WORLD may be terminated at any time with due notice.

15. YOU acknowledge and agree that YOU will co-operate and respond to all communications sent to YOU either by email or via web communications.

16. YOU will act in good faith at all times and will provide only true and accurate information during the process and YOU will be solely responsible for the contents of all material you transmit or communicate using ODR WORLD’s services.

17. YOU and the Other Party are solely responsible for the creation and/or enforcement of any settlement, agreement, decision or award.

18. YOU agree not to use ODR WORLD services to file claims that are without merit or to harass any person, business or entity.

19. ODR WORLD will not provide legal advice to YOU or the Other Party.

20. ODR WORLD will not take part in any legal proceedings.

21. There is no guarantee that the Other Party will participate.

22. Your information or case details will not be shared with any outside source.

23. ODR WORLD does not guarantee a successful resolution to Your dispute/issue.

24. The method and concept of services herein in ODR WORLD belongs to ODR WORLD. ODR WORLD has absolute copyright and other intellectual property rights as deemed and are protected by these rights. YOU may not reproduce, modify, copy, resell, distribute or publicly display any of the contents on the ODR WORLD web site.

25. YOU will be bound by this agreement once you file a case if you are the 1st party and once you submit the 2nd party form if you are the 2nd party.

26. ODR WORLD reserves the right to change the terms and conditions at anytime and also reserves the right to change the contents, method and process of the web site and the system without any prior notice.

27. YOU acknowledge and agree that the medium of language for this service would be the English language.

28. This agreement represents parties’ full and complete understanding and may not be orally modified.

29. ODR WORLD makes no representations whatsoever about any other Web site which you may access or link through this one. When YOU access a non-ODR WORLD web site YOU acknowledge and agree that it is entirely independent from ODR WORLD and that YOU will be bound by the other web site’s terms and conditions.

30. In no event will ODR WORLD be responsible for any damages or any transactions occurred as a result of a link web site.

31. YOU agree not to violate any of the terms stated herein.